Why banks are betting big on AI in 2025

Infosys has announced a partnership with the U.S.-based financial company Citizens to launch an AI-first innovation hub in Bengaluru. 

What’s the idea: help the bank use artificial intelligence more deeply across how it works, builds products, and serves customers.

Citizens is a full-service bank, offering retail and commercial banking, loans, credit cards, mortgages, and wealth management for both individuals and businesses. 

With this new hub, the bank wants to move faster and smarter by weaving AI into everyday banking operations.

So why Infosys?: the tech giant will bring its expertise in artificial intelligence, cloud computing, and cybersecurity to the table. It will help Citizens build scalable, AI-enabled systems that make it easier and quicker to roll out new financial products and digital services.

Infosys

Key takeaway: banks plan to spend more on AI and cybersecurity in early 2025, focusing on safer systems, better customer experiences, and reliable technology rather than experimental innovations.